Privacy Policy

1. Information we may collect

Depending on how you interact with us, we may collect:

• Your name, email address, time zone and contact information.
• Your preferred language and video platform.
• Appointment, cancellation and rescheduling information.
• Your fitness goals, previous training experience, injuries, physical limitations and other readiness information you voluntarily provide.
• Payment confirmation, purchase and refund information.
• Communications you send to Javier.
• Limited technical information processed by the website host for site delivery, security and troubleshooting.

The website’s fit check is designed to keep your answers in your browser unless you deliberately copy, email or otherwise send them to Javier.

Please provide only health-related information reasonably necessary to discuss safe exercise modifications. Email may not be appropriate for sending detailed medical records.

2. Payment information

Card payments are processed by Square. Javier does not receive or store your complete payment card number.

Scheduling information may be processed by Calendly after payment.

If you choose Bitcoin, the transaction, sending address and transaction identifier may be publicly visible on the Bitcoin blockchain. Blockchain records cannot be altered or deleted. Javier may retain the information needed to confirm the transaction or process an eligible reimbursement.

Square, Calendly, your chosen video platform and other service providers have their own privacy policies and security practices.

3. How we use your information

We may use personal information to:

• Respond to questions and determine whether training may be appropriate.
• Schedule, deliver and adapt virtual personal-training sessions.
• Discuss exercise modifications and readiness concerns.
• Process payments, credits, cancellations and reimbursements.
• Send appointment confirmations and service-related communications.
• Maintain business, accounting, insurance and transaction records.
• Protect clients, prevent misuse and meet legal obligations.
• Improve the service using aggregated or non-identifying information.

We will not use health or readiness information for advertising.

Promotional emails will only be sent with the consent required by applicable law. You may withdraw marketing consent at any time without affecting necessary service communications.

4. Consent and your choices

By voluntarily providing personal information, you consent to its collection, use and disclosure for the purposes explained at or before collection.

You may withdraw consent, subject to reasonable notice and any legal, contractual, safety or recordkeeping requirements. Withdrawing consent may prevent Javier from providing some or all services safely.

You are not required to answer an optional question. However, relevant safety and readiness information may be required before participating.

5. Sharing and service providers

We do not sell or rent personal information.

Information may be shared only:

• With service providers needed to operate the website, process payment, schedule or deliver a session.
• With an emergency contact or emergency service when Javier reasonably believes that immediate assistance may be necessary.
• When required or permitted by law.
• With professional advisers, insurers or authorities where reasonably necessary to establish, exercise or defend legal rights.

Some service providers may process information outside Canada, where it may be subject to the laws of another jurisdiction.

6. Video sessions and recordings

Virtual sessions will not be recorded, photographed or captured by Javier without your separate, express consent.

You must not record, photograph, livestream or distribute a session without Javier’s prior written permission.

Normal use of a video platform may involve the processing of audio, video, device and connection information under that platform’s privacy policy.

7. Retention

Personal information is retained only as long as reasonably necessary to provide the service and meet legitimate accounting, tax, insurance, dispute-resolution or legal requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymized where reasonably practicable. Public blockchain transactions cannot be deleted.

8. Safeguards

Reasonable administrative and technical safeguards are used according to the sensitivity of the information. These may include access restrictions, account security, secure payment providers and limiting the information collected.

No electronic communication or storage system can be guaranteed completely secure. Please contact Javier promptly if you believe your information has been accessed or used improperly.

9. Access and correction

You may ask to:

• Learn whether Javier holds personal information about you.
• Access that information, subject to lawful exceptions.
• Correct inaccurate or incomplete information.
• Withdraw consent where applicable.
• Ask a question or raise a privacy concern.

Identity verification may be required before fulfilling a request.

10. Adults only

The service is intended for people 18 years of age or older. Javier does not knowingly offer online personal training directly to minors through this website.

11. External links

The website may link to external research, payment, scheduling and communication services. This Privacy Policy does not control the practices of those external providers.

12. Changes to this policy

This policy may be updated when services, technology or legal requirements change. The revised version will display a new effective date. Material changes will be communicated when appropriate.

13. Contact